Privacy Policy

This policy applies to:

• Visitors to our website and related online properties operated by Facto IT
• Prospective and existing clients who inquire about or purchase our services
• Individuals who communicate with us via email, contact forms, phone, or WhatsApp
• Partners, vendors, and job applicants where we process personal information

It does not apply to third-party websites, applications, or services that we do not control, even if linked from our site. Those providers maintain their own privacy practices.

We may collect the following categories of information:

Information you provide directly

• Name, email address, phone number, and company name
• Messages and project details submitted through our contact form or email
• Billing and contractual information when you become a client
• Communications you send us, including support requests and consultation notes

Information collected automatically

• Device type, browser, operating system, and general location (city/country level)
• IP address, pages viewed, referral URLs, and time spent on our website
• Cookies and similar technologies (see Section 11)

Information from third parties

• Business contact details from referrals, events, or publicly available sources
• Analytics and hosting providers that help us operate and improve our website

We use personal information for legitimate business purposes, including to:

• Respond to inquiries and provide consultations, proposals, and client services
• Operate, maintain, and improve our website and internal systems
• Send service-related communications, including confirmations and support updates
• Send marketing communications where permitted by law and your preferences
• Comply with legal obligations, enforce agreements, and protect our rights
• Detect, prevent, and address fraud, abuse, or security incidents

We do not sell your personal information. We do not use sensitive personal data for purposes incompatible with those described in this policy without notice.

Where applicable data protection laws require a legal basis, we rely on one or more of the following:

• Consent — for example, when you submit a contact form or opt in to marketing emails
• Contract — to prepare proposals, deliver services, or manage our relationship with you
• Legitimate interests — to operate and improve our business, secure our systems, and communicate with prospects, balanced against your rights
• Legal obligation — to comply with applicable laws, tax requirements, or lawful requests

We may share personal information with:

• Service providers — such as email, hosting, analytics, cloud infrastructure, and customer-relationship tools that process data on our behalf under contractual safeguards
• Professional advisers — lawyers, accountants, or auditors where reasonably necessary
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to continued protection
• Authorities — when required by law, court order, or to protect rights, safety, and security

We require processors to handle personal information only for specified purposes and in line with applicable privacy requirements.

Facto IT is based in India. If you access our services from other countries, your information may be transferred to, stored in, or processed in India or other locations where we or our service providers operate.

Where required, we implement appropriate safeguards for cross-border transfers, such as contractual clauses or other mechanisms recognized under applicable law.

We retain personal information only as long as necessary for the purposes described in this policy, including to:

• Maintain business records and client relationships
• Resolve disputes and enforce agreements
• Meet legal, regulatory, tax, or accounting requirements

When data is no longer needed, we delete or anonymize it using reasonable technical and organizational measures. Retention periods may vary depending on the type of data and our legal obligations.

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. Measures may include access controls, encryption in transit where supported, secure development practices, and vendor due diligence.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. Please use strong passwords and protect your own devices and credentials.

Depending on your location, you may have rights regarding your personal information, which can include:

• Access to the personal data we hold about you
• Correction of inaccurate or incomplete information
• Deletion of personal data, subject to legal exceptions
• Restriction or objection to certain processing activities
• Withdrawal of consent where processing is consent-based
• Data portability where technically feasible and required by law

To exercise these rights, email contact.it@facto.org.in. We may need to verify your identity before responding. You may also lodge a complaint with a data protection authority in your jurisdiction.

With your consent or where otherwise permitted, we may send updates about our services, insights, or events. You can opt out of marketing emails at any time by using the unsubscribe link in a message or by contacting us directly.

Even if you opt out of marketing, we may still send transactional or service-related messages about active engagements or support requests.

Our website may use cookies, pixels, and similar technologies to remember preferences, measure traffic, and improve user experience. These may include:

• Essential cookies — required for basic site functionality
• Analytics cookies — to understand how visitors use our pages
• Preference cookies — such as theme or language settings where applicable

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Where required by law, we will request consent before placing non-essential cookies.

Our website may contain links to third-party sites (for example, client websites, social platforms, or messaging services such as WhatsApp). We are not responsible for the privacy practices of those third parties.

We encourage you to review the privacy policies of any external services before providing personal information to them.

Our services are directed at businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be posted on this page. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or how we handle personal information, contact:

Facto Technologies Pvt Ltd
Sector 119, Noida, India
Email: contact.it@facto.org.in
Phone: +918285980138

You may also reach us through our contact form.